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Terms of Service

Version 1.0 · Effective 29 August 2026

These Terms of Service (the Terms) are an agreement between you and Weganar Consulting LLC, a Nevada limited liability company doing business as Last Furlong (we, us or our), the operator of kavilo.cloud. They govern your access to and use of the hosted kavilo service, including the portal, chat widget, APIs and related support (together, the Service).

By creating an account or using the Service, you agree to these Terms. If you use the Service for an organisation, you confirm that you have authority to bind it, and you includes that organisation. If you do not agree, do not create an account or use the Service.

These Terms are published in English, and the English text is the agreement. The separately distributed, self-hosted kavilo software is governed by its own product licence terms, not these Terms.

1. Accounts and eligibility

You must be legally able to enter into this agreement and, if you are an individual, at least 18 years old or the age of majority where you live. You must provide accurate account information and keep access to your OAuth provider secure. You are responsible for activity under your account and must tell us promptly at hello@kavilo.cloud if you believe it has been accessed without permission.

2. The Service

The Service lets you configure and embed chat agents that answer from information you provide, review conversations, collect visitor contact details when enabled, and use other features described on kavilo.cloud. Plan allowances and features are shown on the pricing page. We may improve or change the Service, provided that we will not materially reduce a paid plan's core functionality during its current billing period without a reasonable operational or legal reason.

We do not promise uninterrupted or error-free operation. We may set and enforce reasonable technical limits to protect the Service, its users and our infrastructure. Support is provided by email and does not include a guaranteed response or resolution time unless we agree otherwise in writing.

3. Trials, plans and payment

New accounts receive the trial described on the pricing page. A trial does not require a payment card and is limited to one per person or organisation. When it ends, the account and its configuration remain available, but bots stop replying unless you select a paid plan.

Paid plans are billed in US dollars, monthly in advance, through Stripe. A subscription renews automatically until you cancel it through the billing portal. Cancellation takes effect at the end of the period already paid for; bots then stop replying unless you start another paid plan. Except where law requires otherwise, charges already paid are non-refundable and partial billing periods are not refunded or credited. You are responsible for taxes other than taxes on our income.

There are no message overage charges. If you reach a plan allowance or safety limit, affected replies or features may pause until the applicable limit resets or you change plans. We may change future prices by giving at least 30 days' notice; a change applies no earlier than your next renewal after that notice period.

4. Your content and permissions

You retain your rights in the text, instructions, site material, visitor messages, lead details, tool responses and other content you or your users submit to the Service (Customer Content). You grant us a worldwide, non-exclusive licence to host, copy, transmit, display and process Customer Content only as needed to provide, secure and support the Service, comply with law, and enforce these Terms.

You must have all rights and permissions needed for Customer Content and for our processing of it. You are responsible for your websites, your agents' published instructions, and the notices and consents you give visitors. If you collect personal information through a bot or its contact form, you must explain that collection and use, and comply with applicable privacy, marketing and consumer-protection law.

Do not place secrets or information requiring controls the Service does not provide into Context or other agent instructions. Do not use the hosted Service for protected health information or other regulated data unless we have expressly agreed in writing to the necessary terms and safeguards.

5. Acceptable use

You must not use the Service to:

  • break the law or infringe another person's rights;
  • deceive, defraud, harass, threaten or unlawfully discriminate;
  • send malware, spam or content that facilitates harm;
  • make decisions about employment, housing, credit, insurance, health care or another similarly significant matter without lawful human review;
  • probe, disrupt or bypass the Service's security, access controls, rate limits or plan limits;
  • access another user's account, bots, conversations or data without permission;
  • resell or provide the Service as a standalone service unless we agree in writing; or
  • use automated means in a way that places an unreasonable load on the Service.

You are responsible for use by anyone you authorise and by bots you publish. We may investigate suspected misuse and remove content or suspend access when reasonably necessary to prevent harm or comply with law.

6. AI output

The Service uses a language model. Output may be inaccurate, incomplete or inappropriate, and similar inputs may produce different output. You are responsible for deciding what information to publish in an agent, testing its behaviour, reviewing output where appropriate, and providing visitors with a way to reach a person. Output is not legal, medical, financial or other professional advice, and you must not represent it as such.

7. Data, security and retention

Our Security page describes what the hosted Service can reach, what it stores, where the model runs and the limits of its safeguards. In particular, conversations and captured leads are kept on our systems for the configured retention period and deletion of a bot does not erase them immediately. We do not use Customer Content to train models.

Our Privacy Notice describes the information we collect, why we process it, when we disclose it and the choices available to account holders and visitors.

You instruct us to process Customer Content to provide the Service. We may access it when reasonably necessary for support, security, abuse prevention or legal compliance. We may use service providers for functions such as payment and identity verification; their handling of information is governed by their own terms and privacy notices. No security measure is perfect, and you are responsible for deciding whether the hosted Service is suitable for your data and risk requirements.

8. Our intellectual property

We and our licensors retain all rights in the Service, software, designs, documentation and branding. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service during the agreement; they do not transfer ownership. You may not copy, modify, reverse engineer, sell or sublicense the Service except where applicable law does not permit that restriction. If you give us feedback, we may use it without restriction or payment to you.

9. Third-party services

The Service may connect to third-party services you choose, including OAuth providers, Stripe and an MCP server you configure. We do not control those services and are not responsible for their availability, security or terms. You authorise us to exchange information with them as needed to perform the connection you request and remain responsible for your accounts and permissions with them.

10. Suspension and termination

You may stop using the Service at any time and may cancel a paid subscription through the billing portal. You may ask us at hello@kavilo.cloud to close your account. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay charges when due, or if we discontinue the Service. Where practical, we will give notice and a chance to fix the issue before termination, unless delay would risk harm or violate law. If we discontinue the Service during a period you have already paid for, we will refund the unused portion unless we terminated your access for a breach of these Terms.

On termination, your right to use the Service ends. Sections that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits and general terms—will survive. We may retain information for the period described in the Privacy Notice and as reasonably required for legal, security, backup and accounting purposes.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement and that output will be accurate or meet your requirements. Nothing in these Terms excludes a warranty or right that applicable law does not allow to be excluded.

12. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, arising from these Terms or the Service, even if told that such loss was possible.

To the fullest extent permitted by law, our total liability arising from these Terms or the Service will not exceed the greater of US$100 or the amount you paid us for the hosted Service during the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be limited or excluded.

13. Indemnity

If you use the Service for a business or organisation, you will defend and indemnify us against third-party claims, damages and reasonable costs arising from your Customer Content, your websites or bots, or your material breach of these Terms, except to the extent caused by our breach, negligence or wilful misconduct.

14. Changes to these Terms

We may revise these Terms. We will post the new version here with a new effective date and, for a material change, give reasonable advance notice by email or through the Service. A material change will apply prospectively. Continuing to use the Service after the change takes effect means you accept the revised Terms; if you do not agree, you must stop using the Service and cancel any subscription.

15. General

These Terms and any written order or addendum between us are the entire agreement about the hosted Service and replace earlier discussions about it. If an order or addendum conflicts with these Terms, the order or addendum controls. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganisation, sale of the Service or similar transaction. Neither party is liable for delay caused by events beyond its reasonable control. A failure to enforce a term is not a waiver. If a term is unenforceable, it will be modified only as much as needed and the rest will remain effective.

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. The state and federal courts located in Nevada have exclusive jurisdiction over disputes arising from these Terms or the Service, and each party consents to their jurisdiction and venue. This paragraph does not limit any mandatory right you have under the law where you live that cannot lawfully be limited by contract.

16. Contact

Questions or legal notices for Weganar Consulting LLC, doing business as Last Furlong, may be sent to hello@kavilo.cloud.